Refund policy

If purchased from a retailer, please see them for Returns & Exchange advice. For any clarification, please email us and we will get back to you ASAP. 

Change of Mind Returns:

If you wish to return your item for ANY reason, you may do so within 30 days, if the product is returned in as-new, re-saleable condition with all original packaging, tags and labels intact and attached. 

Upon receipt of the items to our returns address, your return will be processed within 5-7 business days.  

We can process all returns for either a refund or store credit. 

NOTE: “CLEARANCE” items cannot be returned/exchanged in any circumstances. Worn/used items cannot be returned/exchanged in any circumstances.

Store Credits:

·         Are valid for 12 months use from code issue and can be used on any of the items listed on Body Glide Australia.

·         Any additional shipping fees (i.e. Express Post) paid on the original order will not be credited.

Refunds:         

·         Are only able to be processed to the original payment method from which you originally paid

·         Any additional shipping fees (i.e. Express Post) paid on the original order will not be refunded.

 

Mistakenly Sent Items:

If you believe you have been sent an item in error, please respond to your order confirmation email, detailing the items which have been omitted/sent in error, as well as the items which you were meant to have received. We will ensure you are sorted in no time at all!

Faulty Items:

That's unusual - email us at sales@bodyglide.com.au

 

 

 

Promotions:

Sales/Promotions (i.e EOFYS, Black Friday etc) cannot be combined with any other offer or discount code. Discounts cannot be applied retroactively to orders placed before the commencement of the sale period. 

IMPORTANT: Please note, postage cost for Returns & Exchanges on items purchased during Sale/Promotional Periods (i.e. EOFYS, Black Friday, Xmas/New Year etc) are to be covered by the customer. In these instances, customers will be required to cover the cost of returning the items to us and, if seeking an exchange, include a PREPAID, self-addressed satchel so we can send the new items back to you.

If a prepaid satchel is not included, we will provide an invoice for $15 which will be payable before any replacements are sent.

Further Notes from Body Glide Australia:

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

 

For further information please email sales@bodyglide.com.au or call us on 07 3289 6560

Return Postal Address: 

 

Body Glide Australia

P.O. Box 76

Samford QLD 4520